Client Agreement & IronMate Copyright

Client agreement
You the Athlete agree to the following when being coached and advised and during 1:2:1 coaching by IronMate Mark Kleanthous 
 
CA1. By engaging in your training programme or advice I have provided or after our coaching experience (Swimming Cycling Running Bike Fit Strength & Core fitness Nutrition advice) with Mark you agree to do so at your own risk & assume associated risk of injury.
CA2. If you have any doubts please contact me before participating or carrying out my advice provided.
CA3. If you have provided me with your login  & password details to (Garmin Connect Training Peaks Strava Polar Flow Movescount Endomondo etc)  I can monitor your workouts, this is ONLY half the story so I still need feedback from you. This can be brief or with as much detail as possible. EXAMPLE please include the following :- Session easy or harder than expected. Tired, found easy session hard. Lacked energy. Went too hard on the easy session. Trained with a friend instead of solo session felt stronger up the hills than last time I trained with them. Recovered so much better after this workout. Heart rate same as last time but went quicker. Heart rate (Female specific Period started unable to train) Resting heart rate two to four times a week. Record during each workout if you use a heart rate monitor -average heart rate maximum heart rate. Hydration and nutrition strategy. 
You the athlete MUST PROVIDE ME with feedback (email Watts App voice mail or during a phone call) at least every 14 days. 
I do not give opinions I give expert advice so the "Athlete" provides feedback or gives me their login details for their data via (Training Peaks Movescount WattBikes Polar Flow etc) without this I would be guessing at what you need to do. To help me help you I must have plans of future events holidays etc in advance.

Communication
My preferred contact is via email.
The only exception to receiving text messages are.
Only text me within 24 hours of our coaching session or on the day we are planning to meet for coaching if you cannot make our planned coaching. 
If you do not have email then we agree best way to communicate.
Please DO NOT TEXT ME if you have already emailed me.

Please DO NOT EMAIL ME if you have already texted me. 

Please DO NOT EMAIL OR TEXT ME AGAIN please wait for a reply. 
If your "A" most important event is within 48 hours I will respond to emails if I can or we can speak so please do not duplicate by texting me.    
Please note I DO NOT respond to any message (email Watts App Face Time) when I am coaching or driving. 
I may answer your phone call (Hands Free) if I am able to when driving Hands Free. 
If you are not able to adhere to the above then we need to speak about the amount of support you are entitled to. 
I have 5 devices that I can receive emails so If I ask you for information please reply as much detail as possible. Do not reply with ok will do I will later, this results me in deleting 5 Unnecessary emails. 
C1. The Athlete always calls me at a mutually convenient time. 
C2. “What if workouts” are designed to help you and eliminate such risk too numerous to mention, please see some examples below
C3. Open water is too cold to complete the full distance then instead train in a pool or use an indoor swim bench instead. Never swim alone in open water always tag onto a swim buddy. Outdoor water temperatures can vary just because it was Ok to swim outdoors in April does not mean the water temperature will be warmer in May or June. Waves Water Temperature Currents Wind Chill Factor etc. will all make your open water experience much tougher. 
C4. Cycling outdoors due to high winds, fog, snow, black ice flooding rain etc. then complete workout in doors and train for 15>30% less than your training plan.
C5. Running workouts make sure you have suitable shoes for the purpose and suitable clothing for the conditions taking into consideration the weather forecast. 
C6. Mark will be more than happy to offer precise advice to you should you require it. 
C7.Telephone calls Face Time Watts App or Skype- It is with regret if you miss your agreed time then we have to reschedule another time to speak in the future at a mutually convenient time. 75% of fee for speaking has to be paid advance. 
C8. Coaching contact is via email. Text messages should be only if you have no email facility or for emergency purposes only. If you have to text me ONLY text me during normal working hours
C9. Fees can be made via to either of the following either via my bank or PayPal in £ or mutual agreement in the following currencies $ or Euros or other legal currencies 
C10. If you the athlete claims that they did not receive my emails with specially prepared plans on at least two occasions then it is with regret I am not able to continue coaching you. 
C11. My skill is helping you when life gets in the way (Health Family Work Weather when you cannot train) if you the athlete fails on a regular basis to inform me in advance of (events you have entered family commitments work D.I.Y ETC) and I spend considerable time preparing plans for you that you cannot do, then before I proceed with coaching you, we need to discuss our coaching agreement before proceeding. 
C12. Please remember to provide as much detail as possible before i need to prepare your plan. (including competitions, Giving Blood, Illness, Injury, Family commitments, work commitments, holidays, D.I.Y, Medical appointments for you or a family member that you have to attend)   
C13. To avoid disappointment please update me on your training at least 3 days before your current plan expires. If you send me an update at the weekend or after 5 pm the day before your plan is due to end i may not be in a position to respond in time before you need to complete your next workout.

IronMate Coaching
The information I provided you with has IronMate Copyright & covers the following. 
IMC1. You are not entitled to pass any information I have provided you with to someone, a club or organisation or onto social media (Facebook Twitter Instagram LinkedIn or via Email)  during our coaching or after we no longer work together, information I have provided you with is covered by copyright laws to protect me as the originator. This is how I earn my living.
IMC2. Please do not pass it onto anyone who is not currently coached by Mark Kleanthous 
IMC3. Please do not use it for coaching in the future whether it’s for a friend, family member or for financial gain
IMC4. Please do not use part or its entire contents on social media 
IMC5. Any of the above is breaking copyright law. 
If you need to supply this information to another person -coach or specialist expert advisor then please contact me first. 
 
Copyright protects me the creator or my original work as a performance coach and author. You are not allowed to distribute photocopy any of my work to individuals, groups or clubs or companies. 
As the author of my books I own total original Literary, which means I am the only person allowed to make copies of my work, I am the only person to distribute copies of my work, I am the only person to display it on social media & make modifications or adaptations or translate it. 
It is illegal for anyone to use or pass on my work without my prior permission.
As the creator of my training plans fact sheets I have the right to control what people who have access to it.
Terms & Conditions regarding Coaching
T&C1. Items on Loan from IronMate Mark Kleanthous
You agree as part of IronMate coaching to the following. 
T&C2. Any item on loan during Ironmate Coaching has to be returned within 7 days after no longer being coached by Mark Kleanthous. The item must be sent to mark direct making sure a signature is required upon receipt & or with a tracking number.
T&C3. Failure to do so after 7 days a daily fee for hire of 10% will be incurred based on the item or items at the current recommended retail price (R.R.P) per day for each of the items on loan. 

Fees.
F1. Payment fees are due at the start of preparing training plans - nutrition advice or for services I have specially prepared for you
F2. The coaching platform I use reminds me when your next plan is due based on payment received. 
F3. Regretfully if payment is not received then I am unable to prepare or provide any future advice.
F4. If you pay my fees monthly then final fee can be paid in part for weeks for information you have enjoyed receiving. 
F5. Payment is due at least 48 hours before all One2One Coaching or Skype Face Time WattsApp Speaking & mentoring sessions.
F6. Professional advice is provided while I am coaching you. It is with regret that once you no longer pay my fee I am not able to offer future advice 
F7. Your fee is for specially prepared individual advice and training plans for you, sorry your fee does not cover advice for a member of your family or friend or neighbour or training partners or members of your training groups. I am happy for you to pass on my contact details to them to get in contact and for me to send my menu of services. 
Ironmate cancelation policy.
The Athlete (you)
The athlete has the right to cancel coaching at any time. By agreeing to coaching you accept that IronMate Mark has the right to stop coaching you, this has only happened once before. I will provide you a reason & 7 days notice. Payment will be refunded asap at my convenience for any coaching not provided. 
All communication is via email or by telephone conversation, if email is not possible by you are me then a text is acceptable as a one off.
Texts are if you have to cancel a 1:2:1 coaching session on the day 
Please do not text me before 8:30 am and after 5:30 pm GMT (Greenwich mean time) 
Athletes outside the UK can Watts App any time as I have my notifications switched off and check them on a regular basis. 

The Coach (Me) 
Reasons for ending our coaching relationship. Four strikes and we stop working together unless of course your event is within the next 4 weeks! The following do not help me help you and other athletes I coach. 
The following count as strikes to invalidate our coaching agreement. 
CM1. It is not necessary to text me multiple times on the day we plan on meeting. Only text me ONCE if you are more than 10 minutes late. 
CM2. I am a cyclist and it is against UK law to use a mobile while driivng so i DO NOT text or read text messages while i am driving.

CM3. If the athlete texts me while they are driving i will terminate our coaching agreement immediately.

CM4 If the athlete calls me (not hands free) i will temrinate our coaching agreement with immeddate affect.
CM5. Do NOT CALL ME if driving and you are not using a hands FREE DEVICE.. 
Unless agreed otherwise do not contact me other than email.
CM6. Do not TEXT me OR Watts App or send me a Face Book message or RESEND AN EMAIL if you have already emailed me.
CM7. If you ignore my advice (do not run due to a niggle or cold of Flu) more than once after I have advised you NOT TO then i have the right to terminate our coaching agreement. 
CM8. You must update me within 72 hours of your plan ending (Monday to Friday) or 72 hours  It is not possible to prepare more than two training plans by 9:30am Monday morning. 
Please update me 3 days beforE your plan ends, If you update me after 4 pm on a Friday your next plan may not be prepared until Monday afternoon.  
CM9. If I have not had feedback I cannot prepare the best plan for you even f I have access to your downloaded data (Garmin Connect Training Peaks Strava etc)
CM10. If I have not heard from you and I specially prepare a plan then you reply back that you cannot complete the plan which forces me to prepare a new training plan mor ethan twice i have the right to terminate our agreement. 
C11. Emails are responded to during normal working hours 8am till 5 pm Monday to Friday. I may occasionally answer an email (this is the exception) rather than the norm 
CM12. You failed to enter the event that I have helped you train for. NO REFUND WILL BE GIVEN FOR FAILING TO ENTER THE EVENT (Either in time before deadline or if event is now full and are no longer accepting entries) 
CM13. I set aside more than enough time to deal with training plans and email replies to the athletes I coach, If I am on social media that does not mean I am available to reply to your emails. 
CM14. Failure to pay in advance and fees have lapsed by 14 days then it is with regret that I am not able to commit to any more coaching.    
CM15. Payment MUST BE made with your name as reference and date of if coaching is 1:2:1 Example Alan Smith 14 April 2018. Please DO NOT pay as TRAINING or OPEN WATER SWIMMING OR AS IRONMATE COACHING because this is time consuming trying to establish who paid. 
CM16. I need to confirm 1:2:1 sessions to book the athletes slot so please avoid paying without your name as reference. 
CM17. Your entitlement. I will give you the attention you deserve and respond back to you based on the coaching service you are entitled to. This is based on our agreed terms for Bronze Coaching - Silver Coaching- Gold Coaching or -Platinum Coaching. If you need more advice or time and how you can benefit from my expereince i am happy to discuss my menu of services. 

If in doubt please click on this link http://www.ironmatecoaching.co.uk/my-services/
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For more details Go to the Intellectual Property Office Newport NP10 8QQ FOR my registration certificate and classes associated to Ironmate